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FAQ - Frequently Asked Questions from Hobby-Lobby International!


Jeti Motor Controller Warranty

WARRANTY:
Hobby Lobby and Jeti do not repair your controller, we REPLACE it with a new unit at no cost to you if it fails. No other company has a warranty this good!

If purchased from Hobby Lobby:
Hobby Lobby and Jeti has a 1 Year warranty period from date of purchase for Jeti Motor Controllers.

Within warranty period:
If you purchased your Jeti Controller from Hobby Lobby, Hobby Lobby will repair or replace it at no charge if it fails to operate within 1 year from date of purchase. Exception: If you connect your battery to your Jeti Controller backwards, that is, with the positive lead from your battery connected to the negative input lead of the Jeti Controller, the controller will burn out. This failure is not covered under Hobby Lobby's warranty, but will be handled as an "After the warranty period" replacement. Damage caused by modification, misuse, or crashes is not covered under this warranty.

After the warranty period:
If your Jeti Motor Controller quits working after the warranty period has expired, Jeti will replace it at a cost of half the current retail price of the unit. You must contact Jeti and send the motor controller back to them.

If not purchased from Hobby Lobby:
If you purchased your Hobby Lobby/Jeti Motor Controller from a hobby shop, take it back to the hobby shop for replacement. Hobby Lobby will then replace the controller to the hobby shop if it is within 1 year of purchase, provided that the failure was not caused by connecting the battery in reverse. If within the warranty period, the hobby shop should give you a new Jeti Controller at no charge.

Controllers in need of replacement:
File a return request by going to our Product Return Request page and filling in your information. You will be given instructions for your return and an RMA number. Do not send the controller back to us without an RMA number.

Note: All Hobby Lobby/Jeti Motor Controllers have Hobby Lobby's name printed on the controller, except for certain tiny units. Hobby Lobby will take no responsibility for warranty replacements or out-of-warranty replacements of Jeti Motor Controllers that do not have the Hobby Lobby imprint.