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FAQ - Frequently Asked Questions from Hobby-Lobby International!


Model Motors (AXI) Warranty & Repair Policy

WARRANTY:
Hobby Lobby International, Inc. guarantees each Model Motors brand motor purchased from Hobby Lobby to be free from defects in materials or workmanship and to operate as advertised for a period of 24 months from the time of its original purchase. Hobby Lobby will replace the Model Motors brand motor at no charge except for return postage, if the motor fails to operate due to manufacturing defects within the first 24 months. Damage caused by modification, misuse, crashes and overheating is not covered under this warranty.

After the Warranty period:
If your Model Motors electric motor fails for any reason after the 24 month warranty period Hobby Lobby will replace it at a cost of half of the current retail price of a new motor, plus shipping.

How to make a claim for a defective Model Motors motor:
File a return request by going to our Product Return Request page and filling in your information. Ask for "replacement of this motor under the 24 month warranty". You will be given instructions for your return and an RMA number. Do not send the motor back to us without an RMA number.

This warranty does not cover repair or replacement of parts due to normal wear and tear, or damage resulting from misuse or accidents.