Thanks for your products and service

I want to thank you for offering great products with an equally impressive crew of staff. My introduction to RC airplanes was only several months and I'm truly excited to have found this hobby and more specifically your online superstore.

After a few weeks of practice on a flight simulator, I have been enthusiastically and proficiently flying several intermediate airplanes purchased from Hobby-Lobby International.

I do most of my ordering through your website but the fact that I can call Hobby-Lobby and consistently get your staff on the phone quickly is really something unique and refreshing in today's internet marketplace. Not only is your staff readily available but each of them are genuinely interested in helping answer questions, offering advice, etc.

I have no doubt this customer service and wide selection of well engineered aircraft will keep me a Hobby-Lobby customer for life! Thanks for your hard work and dedication.

Sincerely,

Joshua W.

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Thank you for your help, information, and customer service

Just a note to thank you for the help, and information, concerning my new plane. I have done business with some other less reputable companies and want you to know how much I appreciate being able to talk with customer service without being put on hold for several weeks. Your representative listened and offered advice without hesitation and solved my problem in several minutes. I will recommend you to my flying friends and continue to do business in the future. Thanks again.

Mark L.

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Outstanding customer support experience

I would like to compliment your company and specifically your customer support representative David on the outstanding customer support experience I just had. I ordered a part from your company which turned out to be back ordered. David helped me identify a comparable part which was in stock and switched my order so it could be shippped right away. I had a non-conventional use for the parts I was ordering and David even went the extra step of pulling one of the parts out and measuring the length of the shaft I had a question about. His support was promt, friendly, and was done in just a couple of minutes. Thanks to you and David for a great buying experience.

Brian C.

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Thank you for your service

I'm deployed to Afghanistan with the U.S. Army. I ordered a Wing Dragon HL from you only 10 days ago and I already received and have flown it. When I'm not on a combat patrol, being able to escape to my hobby is a really good way to feel like I'm at home. Thank you for the great and prompt service. I fully intend to continue shopping with you as my hobby progresses. Thanks again.

John R.

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New Hobby-Lobby.com

Excellent news! All the new features are sure to make buying from H-L even better than it already is!! Best of luck!

EDIT: WOW! Jay I don't know what you did to your parts department but I am impressed. I will be checking your site first for heli parts I need. I just checked on parts for a wrecked E-Sky Belt CP recently acquired and I am very pleased to say you have everything I need and at good (better than before) pricing. Again, H-L ROCKS! Great job, two paws up!

Mike N.

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Pleasant first experience

Folks, thanks a great deal for the promptness and accuracy of my recent order. My first experience with your business has been a pleasant one and I sincerely hope to continue. Mighty nice to get good service from merchants these days. Thanks again, will relay the info to our club (Fountain City Flyers, Prattville, AL ).

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Great customer support

I could not be more satisfied with the customer support I have received from your team! When I call Customer Service about a unique requirement for one of the many airplanes you sell, I ALWAYS get someone who has flown that model; every call is like talking with (smart) friends at the flying field!

Scott P.

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Top Notch

I just wanted to say you guys are the BEST. Thank you so much for your help and support. You are now my number 1 Hobby online store. I am amazed at the support here. I just wanted to let you know how I felt and I will highly recommend friends and fellow flyers in the forums to shop here. GREAT JOB!

Dave

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Thanks from the military

Hey, I just wanted to send a note expressing my appreciation for the fact that Hobby Lobby ships free to the armed forces overseas. Since being stationed overseas I've started my RC hobby and your company is the first that I've come across that extends this gratitude to the military. It is truly appreciated.

Jason G.

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Love my Lama

I ordered the Co-Co Lama from your online store and this thing is a blast! I love flying it. Thank you so much for giving me a good quality product and making it affordable for me to get into RC Heli's. I feel like I got more than my money's worth. You will always have my business and I will tell all my friends.

Cliff C.

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Typhoon Helicopter

Thank you so much for the customer service and tech support. I have only had time for 2 flights and the Typhoon is a great flying heli. I have flown R/C for 25 years, however I only buy where I get service. Hobby Lobby is #1 service!

Greg O.

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Great Service

I just wanted to say thank you for being a great company to deal with. I have been a customer of yours for almost 4 years and have had nothing but great experiences. Your Alfa warbirds/jets are amazing and are contagious in our giant scale club!

Marshall G.

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Great Company

Hobby-Lobby has its act together: good products, good communications, and good employees.

Jim T.

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Great Service

I know that it is often difficult to guarantee that every order, especially like mine where there are many parts with some back ordered, gets completed, but what really makes a difference when these problems arise is Hobby-Lobby's customer support. Every time I called, there was always a human who picked up, and every time I emailed, there is always a reply the following day. That's customer service! Even if there are problems with the order, to come through with 100% support, which is just a call or email away, is what really gets remembered from a purchase. It's one thing to say "We value you as a customer" but to actually say it and then back it up is another, and this is what you guys have done. You have earned a life-long customer and I will always look to you guys for what I need before going anywhere else because I know I'm going to get the best customer service out there, and that means a lot especially in a hobby like this where you have to rely on internet purchases to get what you need.

Quinton M.

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Executive Jet

I've been building model planes for over half a century, from hand launch gliders to the Executive Jet (see the photo enclosed). The Executive Jet was so impressive, my wife let me build it on the dining room table, and when we fly at TRAC field in Tampa, I get a round of applause from the crowd.

Out of all the model airplane suppliers, Hobby Lobby is the best in advising me on facts about the product, experience you've had with customers, and good prices you offer.

On my last order for an experimental aircraft, you made good decisions on the type of motors and fan jet equipment to use. This is what customers want from their suppliers and that's why it's always a pleasure doing business with you.

Ron R.

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Great Customer Service

This is just a note to let you know that Rachel is an OUTSTANDING, pleasant and helpful Customer Service representative. She took extra steps to resolve my problem and got my order shipped out the same day. You are very lucky to have such a superb employee in exactly the correct position in your organization.

Bill W.

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